Pioneered AWS regional migration methodology at Amazon. Led fleet management for HPC compute infrastructure. Built automation tooling that shipped as an official AWS service.
11+ years driving complex, cross-functional technical programs. Expert in incident management, call leader operations, stakeholder alignment, and executive communications under pressure.
Director of Operations for one of North America's largest anime conventions. Managing AV, IT, stage design, logistics, and a multi-million dollar budget across dozens of vendor relationships.
Progressed through multiple senior roles at Amazon spanning cloud infrastructure migration, operations automation, major incident response, and large-scale program management across global retail and infrastructure organizations.
Executive leadership of convention operations for one of the largest anime conventions in North America, held at the Washington State Convention Center in Seattle. Serving as a voting board member shaping organizational strategy and future direction.
Progressed through three roles supporting Xbox Live production services at Microsoft's Xbox division, with 24/7 on-call responsibility and growing into senior technical and incident leadership.
Managed lab infrastructure for testing environments using WDS, Hyper-V, and SCVMM, overseeing 75% of VM hosts across the lab.
Identified a critical gap in quota synchronization across AWS services and built an internal tooling solution that managed quota state at scale. The solution was so effective it was productized and shipped as an official AWS service, expanding its reach to all AWS customers.
The project required deep collaboration across product, engineering, and service teams — from proof-of-concept to production hardening to customer-facing release. A rare example of internal tooling becoming first-class infrastructure.
Designed and piloted a migration playbook for moving workloads into AWS regions. The methodology became the adopted internal standard across the organization.
Built and refined the operational infrastructure supporting 20,000+ attendees — including vendor SOWs, staff scheduling systems, AV and IT integration, and multi-year budget frameworks.
Developed and executed high-severity incident response leadership across Amazon's global infrastructure. Coordinating engineering, communications, and executive escalation under real-time pressure.
Established Amazon's first Major Retail Events program, coordinating software teams, business units, and technical operations readiness for Amazon's largest shopping days. Built the operational response plan ensuring smooth delivery across Prime Day, Black Friday, and Cyber Monday.
Prototyped and deployed agentic AI workflows integrating financial systems and communication platforms to automate operational reporting and recurring operational tasks — an early internal adoption of GenAI tooling at scale.
Open to conversations about senior TPM, Principal, or Director of Operations roles — as well as strategic partnerships in the convention and events space.