Pioneered AWS regional migration methodology at Amazon. Led fleet management for HPC compute infrastructure. Built automation tooling that shipped as an official AWS service.
11+ years driving complex, cross-functional technical programs. Expert in incident management, call leader operations, stakeholder alignment, and executive communications under pressure.
Director of Operations for one of North America's largest anime conventions. Managing AV, IT, stage design, logistics, and a multi-million dollar budget across dozens of vendor relationships.
Leading cross-organizational technical programs spanning cloud infrastructure, operations automation, and incident response. Serving as Call Leader for high-severity production incidents across global infrastructure.
Managed a 7-person engineering team. Pioneered the AWS regional migration methodology adopted organization-wide, and developed a quota synchronization tool that was productized as an official AWS service.
Began at Amazon in a technical support engineering role, quickly growing into infrastructure automation and systems development work that led to rapid career advancement.
Executive leadership of convention operations for one of the largest anime conventions in North America, held at the Washington State Convention Center in Seattle. Managing a large volunteer staff and multi-million dollar budget.
Identified a critical gap in quota synchronization across AWS services and built an internal tooling solution that managed quota state at scale. The solution was so effective it was productized and shipped as an official AWS service, expanding its reach to all AWS customers.
The project required deep collaboration across product, engineering, and service teams — from proof-of-concept to production hardening to customer-facing release. A rare example of internal tooling becoming first-class infrastructure.
Designed and piloted a migration playbook for moving workloads into AWS regions. The methodology became the adopted internal standard across the organization.
Built and refined the operational infrastructure supporting 20,000+ attendees — including vendor SOWs, staff scheduling systems, AV and IT integration, and multi-year budget frameworks.
Developed and executed high-severity incident response leadership across Amazon's global infrastructure. Coordinating engineering, communications, and executive escalation under real-time pressure.
Open to conversations about senior TPM, Principal, or Director of Operations roles — as well as strategic partnerships in the convention and events space.